Privacy Policy

This Privacy Policy explains how Sprintso collects, uses, discloses, and protects information, referred as ‘Personal Data’, associated with an identifiable individual and what choices that individual have around this process.

We are committed to handling personal data in a transparent and responsible manner. This policy is intended to clearly describe what information we collect, why we collect it, and the choices available to you.

This document refers to Isotype (a Sole Proprietorship registered in India) as 'Sprintso', 'Service' & 'Services' interchangeably, as explained in more detail in the ‘Data controller and processor’ section below.

This document refers to third-party businesses, products, services, applications or software that integrates or interacts with Sprintso i.e the Services as 'Third-Party Services'.

This document refers to a Sprintso Organization/Organisation which is controlled and owned by an entity which is a Sprintso customer as 'Workspace'.

Applicability

This Privacy Policy applies to all users, including visitors, registered account holders of our websites, Sprintso.com & other Sprintso websites, collectively referred as ‘Websites’, Sprintso productivity tools and platform as well as the associated Sprintso mobile and desktop applications, collectively referred as ‘Services’,

This Privacy Policy also applies on all interactions that you may have with Sprintso such as customer service enquiries & feedback forms.

If you disagree with this Privacy Policy, then kindly do not access or use the Services, Websites or any other part of Sprintso.

Sprintso has only one Privacy Policy, this.

This Privacy Policy does not apply to Third-Party Services, Third-Party Services shall provide their services under their own terms of service and privacy policy.

Additionally, this Privacy Policy does not governs data privacy and does not directly apply to the access, use, and the processing of your Personal Data such as messages, files or other content submitted through Services to a Workspace by the entity which owns the Workspace. Data privacy of your Personal Data shared to a Workspace is governed by the privacy policy of the entity (your employer, your associates, etc.) which controls the Workspace you joined. If you have any questions about specific Workspace settings and privacy practices, please contact the relevant personal of the entity whose Workspace you use.

Information We Collect

We collect information necessary to provide and operate the Service, and we also anonymously collect information to improve the quality, reliability & applicability of our Services.

Information You Provide Directly

When you create an account, use the Service, or communicate with us, you may provide certain information, such as:

• Name and email address
• Account or workspace details
• Information you submit while using the Service
• Messages or requests sent to support or feedback channels

You are responsible for the accuracy & right of use of the information you provide.

Information Collected Automatically

When you access or use the Service, some information is collected automatically, including:

• IP address
• Device and browser information
• Operating system and basic technical identifiers
• Usage data such as pages visited and features used
• Approximate location derived from IP address

This information is used to operate, maintain, and improve the Service.

Cookies and Similar Technologies

We use cookies and similar technologies to ensure the Service functions correctly and to understand how it is used.

• Cookies may be used for:
• Essential functionality
• Performance and basic analytics

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how the Service functions.

How We Collect Information

We collect information in a few straightforward ways, depending on how you interact with the Service.

Information You Provide

Information is collected when you choose to provide it directly, including when you:

• Create or manage an account or workspace
• Add or update profile or team information
• Create, edit, or manage content within the Service
• Contact us for support, feedback, or inquiries

The information you provide allows us to identify you, operate your account, and deliver the core functionality of the Service.

Information Collected Through Use of the Service

Some information is collected automatically as part of operating a modern web-based service. This occurs when you:

• Access the Service through a browser or device
• Navigate between pages or features
• Interact with the Service over time

This data helps us understand how the Service is being used and ensures it functions reliably across different devices and environments.

Cookies and Similar Technologies

We collect certain information through cookies and similar technologies placed on your device when you access the Service.

These technologies help us:

• Maintain active sessions and basic functionality
• Remember preferences where applicable
• Understand general usage patterns

You can manage cookie behavior through your browser or device settings.

Why We Collect Information (Purpose)

We collect and use information only for purposes that are directly related to providing and improving the Service.

Providing and Operating the Service

Information is used to:

• Create and maintain user accounts and workspaces
• Enable collaboration and core product features
• Process user actions and requests

Without this information, the Service cannot function as intended.

Improving and Maintaining the Service

We use usage and technical data to:

• Monitor performance and reliability
• Identify and fix errors or issues
• Improve usability and user experience
• Guide product improvements and feature development

This information is generally analyzed in aggregated and/or non-identifying form where possible.

Communication and Support

We may use your contact information to:

• Respond to support requests or inquiries
• Send important service-related messages
• Communicate updates that affect your use of the Service

We do not use contact information for unrelated or excessive communications.

Security and Abuse Prevention

Information may be used to:

• Protect accounts and user data
• Detect and prevent misuse, fraud, or unauthorized access
• Enforce reasonable usage limits and protect service integrity

These measures help keep the Service safe for all users.

How We Use, Store, and Protect Information

We take reasonable steps to ensure that information is handled responsibly and in line with its intended purpose.

Use of Information

Information collected through the Service is used only for the purposes described in this Privacy Policy, including:

• Operating and maintaining the Service
• Supporting user accounts and workspaces
• Improving functionality, performance, and reliability
• Communicating with users about service-related matters
• Ensuring security and preventing misuse

We do not use personal information for purposes that are unrelated to the operation of the Service.

Data Storage and Retention

Information is stored on secure systems used to operate the Service. We retain personal data only for as long as it is necessary to:

• Provide the Service
• Comply with operational or legal requirements
• Resolve disputes or enforce policies

When information is no longer required, it is deleted or anonymized using reasonable methods, which are subject to failures & delays.

Data Security

We apply reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or alteration. These measures may include:

• Access controls and authentication mechanisms
• Encrypted connections where appropriate
• Limited internal access to personal data
• Erasure of sensitive information as soon as its not required anymore

While we take data protection seriously, no system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials. Our privacy policy does not cover data/information breach/leak caused by user error such as insecure or inadequate account credentials.

Sharing of Information

We do not sell personal data. Information is shared only in limited circumstances, as described below.

Service Providers and Infrastructure Partners

We may share information with trusted third-party service providers who help us operate the Service, such as:

• Hosting and infrastructure providers
• Analytics or monitoring services
• Payment or billing processors

These providers are given access only to the information necessary to perform their services and are expected to handle it responsibly.

Legal and Protection-Related Disclosures

Information may be disclosed if required to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from authorities
• Protect the rights, safety, or integrity of the Service, its users, or others

Business Changes

If the Service undergoes a business transition such as a merger, acquisition, or asset transfer, user information may be transferred as part of that process. Users will be notified if such a change materially affects how their data is handled.

User Rights and Choices

We believe users should have clear visibility and reasonable control over their information. The rights described below are provided to all users of the Service, regardless of location, unless limited by technical or legal constraints.

Access to Your Information

You have the right to know what personal information we hold about you.

This includes:

• Basic account and profile information
• Workspace or team-related details associated with your account
• Information you have actively provided while using the Service

In most cases, this information is available directly through your account settings.

Correction and Updates

You may update or correct your personal information at any time through the Service.

If certain information cannot be changed directly, you may contact us and request a correction. Keeping your information accurate helps ensure the Service functions as intended.

Deletion of Your Information

You may request deletion of your account and associated personal information. When a deletion request is made:

• Your account will be deactivated
• Personal data associated with your account will be removed or anonymized within a reasonable period
• Some information may be retained where necessary for legal, security, or operational purposes

Deletion of your account will result in permanent loss of data and access to the Service.

Data Portability (Limited)

Where technically feasible, you may request a copy of certain personal information you have provided to us in a commonly used format.

This right applies only to information that:

• You provided directly
• Is associated specifically with your account
• Can be reasonably extracted without affecting other users

Withdrawal of Consent

Where we rely on your consent to process certain information, you may withdraw that consent at any time.

Withdrawing consent may limit or prevent access to some features of the Service, where that information is required for functionality.

Communication Preferences

You may choose to limit or stop non-essential communications from us.

Service-related communications—such as security notices, account updates, or changes to the Service—may still be sent, as they are necessary for operation and user awareness.

Team and Shared Data Considerations

If you use the Service as part of a team or shared workspace:

• Some information may be visible to other members of that workspace
• Actions taken by workspace administrators may affect your data access or retention
• Data associated with shared workspaces may remain accessible to the workspace owner even after individual account changes

These behaviors are inherent to collaborative services.

Reasonable Limitations

We may limit or decline requests where:

• The request is technically impractical or excessive
• Fulfilling the request would affect the data or rights of other users
• Retention is required for legal, security, or operational reasons

Any such limitation will be applied reasonably.

Exercising Your Rights

To exercise your rights or ask questions related to your information, you may contact us using the details provided in the Contact section of this Privacy Policy.

We aim to respond within a reasonable timeframe.

Cookies and Tracking Choices

We use cookies and similar technologies to support the operation and basic understanding of how the Service is used.

Cookies may be used for:

• Essential functionality, such as maintaining sessions and preventing misuse
• Remembering basic preferences
• Understanding general usage patterns and performance

You can control or disable cookies through your browser or device settings. Please note that disabling certain cookies may limit or prevent parts of the Service from functioning correctly.

Where applicable, we aim to keep tracking limited to what is reasonably necessary for operating and improving the Service.

Children’s Privacy

The Service is not intended for use by children.

We do not knowingly collect personal information from individuals below the age at which they can legally consent to data processing in their jurisdiction.

If you believe that personal information from a child has been collected unintentionally, please contact us so we can take appropriate steps to remove that information.

International Data Processing

The Service is operated using infrastructure and service providers that may be located in different countries.

As a result, personal information may be processed or stored outside the country in which you are located, including in jurisdictions that may have different data protection laws.

We take reasonable steps to ensure that personal information is handled in a manner consistent with this Privacy Policy, regardless of where it is processed. This includes working with service providers that apply appropriate safeguards to protect user data.

By using the Service, you acknowledge that your information may be transferred and processed internationally as part of normal service operation.

General Data Protection Regulation (GDPR) Considerations

We aim to handle personal information in a manner consistent with the principles of the General Data Protection Regulation (GDPR), where applicable.

In particular, we seek to ensure that:

• Personal data is collected for clear and legitimate purposes
• Data collection is limited to what is necessary to operate the Service
• Users have reasonable access to, and control over, their personal information
• Appropriate security measures are applied to protect personal data

Where GDPR applies, users may have additional rights regarding their personal data, including rights related to access, correction, deletion, and data portability, as described in this Privacy Policy.

We do not intentionally process sensitive categories of personal data as defined under GDPR.

California Privacy Rights

If you are a resident of California, you may have certain rights regarding your personal information under applicable California privacy laws.

These rights may include:

• The right to know what personal information is collected and how it is used
• The right to request access to or deletion of personal information
• The right to not be discriminated against for exercising privacy rights

We do not sell personal information, as commonly defined under California privacy laws.

California residents may exercise their privacy rights by contacting us using the details provided in the Contact section of this Privacy Policy. Requests will be handled in a reasonable manner and timeframe.

Data Controller and Processor

In some jurisdictions, data protection laws distinguish between a “controller” and a “processor” of data. Generally, the Customer acts as the controller of Customer Data. Service typically acts as the processor of Customer Data and as the controller of other information. In this case, the processor i.e. the Service provider, is the following legal entity:

Isotype, a Sole Proprietorship registered in India.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Service, legal requirements, or operational practices.

When changes are made:

• The updated version will be made available through the Service
• The effective date will be revised accordingly

If changes materially affect how personal information is handled, we will take reasonable steps to notify users.

Continued use of the Service after an updated Privacy Policy becomes effective indicates consent to the revised policy.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or how your information is handled, you may contact us through the following channels:

• customer support feature built within the Service
• email: support@sprintso.com
• WhatsApp: [me.whatapp.com]
• direct messaging via Facebook or LinkedIn

We aim to respond to privacy-related inquiries in a reasonable and timely manner.